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PeopleSoft Operations Manager (Administrator I)

Job No: 530823
Work Type:
Locations: San Diego
Categories: MPP, At-Will, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)




Position Summary

The Manager of PeopleSoft Operations provides management oversight and responsibility of PeopleSoft operations that are ready to be operationalized, are consistently ongoing, and require frequent monitoring and oversight. This includes activities that run with periodic frequency such as jobs and job sets, integration broker activities, queries, cronjobs using SFTP, database jobs, etc. Additional purview includes direct development as well as guidance and oversight of technical work done by other SDSU technical staff ready to be ticketed for migration to our production environments by the Chancellor's Office technical team. This position is also responsible for ongoing orchestration of activities that require coordination and participation with the Chancellor's Office systemwide technical staff responsible for delivery of PeopleSoft code and infrastructure.

The Manager of Operations will oversee a team of staff that are responsible for a range of operational maintenance type activities both at the application layer as well as a wide range of databases, predominantly Oracle-based. This team will coordinate installation of CMS maintenance packs and non-baseline postings when released for review and code comparison against campus developed objects.

Other responsibilities will include:

• Providing coaching and guidance to staff, helping to facilitate knowledge sharing and growth in the use and maintenance upkeep of both PeopleSoft Campus Solutions and HCM.
• Requesting environment refreshes from production on an as-needed basis and then completing post-refresh steps to ready the environment for campus use.
• Managing and coordinating campus involvement and participation in various technical projects as required by the Common Management Systems teams such as annual PeopleTools upgrades, database upgrades, application upgrades, etc.
• Ensuring development work follows established Common Management Systems (CMS) guidelines and requirements and that SDSU adheres to change management and migration timelines as regulated by the Chancellor's Office.
• Sourcing and maintaining identity data to the campus identity management system and for automated user provisioning and de-provisioning.

To be successful in this position, the Manager of PeopleSoft Operations will possess demonstrated technical skills and expertise of Peoplesoft application security, including application, query, and row level security. This position and team will work closely with other ERP leadership and staff as well as business teams on campus to ensure scheduled jobs, interfaces, and integration broker messaging are working optimally and consistently. The incumbent in this position will serve as a gatekeeper with authority to authorize code changes and migration windows of the campus' PeopleSoft HCM and Campus Solutions production environments.

This is a full-time (1.0 time-base), benefits eligible, at-will position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

This position is approved for partial telecommuting with onsite work in San Diego.

Department Summary

A unit of the Information Technology Division, the mission of Enterprise Resource Planning (ERP) Systems is to provide vision, leadership, strategies, and services in support of the success of students, faculty, staff, and administration; and contributes to the overall strategic objectives of the university and the Information Technology Division. ERP Systems provides stewardship over an innovative suite of systems and tools in support of the academic mission of the university, including all aspects of the student information system as well as human resources, financials, and document workflow and imaging. ERP Systems provides resources and services to ensure the collection, storage, management, and accessibility of student, human resource, and financial information is accurate and timely to help facilitate the success of students, faculty, staff, and administration.

For more information regarding the IT Division, click here.

Education and Experience

• Bachelor's degree or equivalent
• Minimum five (5) years of progressively responsible PeopleSoft technical development and analysis experience as a PeopleSoft software developer working in a multi-platform Unix/Linux environment designing, developing, and maintaining interfaces, integrations, and bolt-ons using all standard tools delivered by PeopleSoft with which to extend and customize PeopleSoft applications.
• Expert technical knowledge of supporting and maintaining PeopleSoft HCM and Student systems in public Higher Education and particularly within the California State University system where adherence and understanding of the CSU's 'Common Management Systems' development guidelines and procedures are required and the framework within which this position and team will operate.
• Proven ability to cross-train, coach, and mentor technical staff in all aspects of technical support of PeopleSoft applications, and other processes/programs technically related to PeopleSoft from security and query management to job monitoring, job sets and run controls, to monitoring and diagnosing issues with Integration Broke.
• Specialty knowledge demonstrated through verifiable experience and training with PeopleSoft HCM and Campus Solutions.
• Experience working in an agile environment with iterative development methodologies (SCRUM, Kanban, etc.).
• Professional technical developer experience working in a higher education environment supporting HR and student systems.
• PeopleTools Certified Expert, PeopleSoft Application Developer Certified Expert

Preferred Qualifications

• Experience leading as a project manager, team lead, or task lead.
• Professional technical developer experience working in a higher education environment supporting HR and student systems.
• PeopleTools Certified Expert, PeopleSoft Application Developer Certified Expert
• Experience working in an agile environment with iterative development methodologies (SCRUM, Kanban, etc.).
• Knowledge of user support and the development of workflows and key progress indicators of efficiency of support.
• Knowledge of higher education enrollment business processes, procedures, and systems, and/or financial aid operations, and or financial student operations.
• Demonstrated ability to multitask and coordinate with management and staff on competing priorities.
• Ability to lead discussions with ease on defining, designing, and building complete integrated business solutions (processes and tools) with clients and IT developers and other technical staff.
• Partner heavily with business leaders throughout the organization to deliver successful system projects and implementations.
• Resolve complex technology and team management issues with innovative and efficient solutions.
• Interact (communicate, influence, motivate, negotiate) effectively with a variety of stakeholders, including functional management and personnel, senior management, strategic vendors and professional consultants.
• Ability to play an analyst role at expert level, to identify requirements from customers even when the customer isn't certain or confident of what is needed.
• Demonstrate good organizational skills with the ability to exercise discretion and ingenuity to determine the proper course of action while following established campus and systemwide standards.
• Ability to be innovative and creative with resourcefulness and a strong drive for results.

Licenses and/or Certifications Required

• Oracle Certified Expert in PeopleTools

Compensation and Benefits

San Diego State University will offer a competitive salary based on the qualifications and experience of the selected candidate. San Diego State University also offers a rich benefits package that includes:

• Extensive Leave benefits: 15 paid holidays, 24 vacation days, and 12 sick days per year;
• Retirement security through a CalPERS defined benefit pension (with CalPERS and UC Retirement Plan reciprocity) and retiree healthcare benefits;
• An array of health, dental, and vision coverage at no-cost or low-cost to the employee; and
• California State University system fee reduction program (fee waiver) for the employee or their qualified dependent

Anticipated hiring range: $120,000-$132,000 per year

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on August 25, 2023. To receive full consideration, apply by August 24, 2023. The position will remain open until filled.

The person holding this position is considered a mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at tjaress@sdsu.edu


Advertised: Aug 10, 2023 (4:00 AM)
Applications Close: Open until filled

To apply, visit https://careers.sdsu.edu/en-us/job/530823/peoplesoft-operations-manager-administrator-i







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